Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return under our 30-day return policy, your item should be returned in the same condition that you received it, with its original packaging where reasonably possible. You'll also need your receipt or proof of purchase. This policy does not affect your statutory consumer rights.

To start a return, you can contact us at support.easyscrub@gmail.com. Please do not send an item back before contacting us. If your return is accepted, we will provide the correct return address and return instructions.

 

For change-of-mind returns, customers may be responsible for return postage where permitted by law. If an item is faulty, damaged, incorrect or not as described, please contact us and we will arrange an appropriate solution, including reasonable return costs where required.

You can always contact us for any return question at support.easyscrub@gmail.com. 

Damages and issues 

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, incorrect or not as described so that we can assess the issue and make it right.

Exceptions / non-returnable items 

Certain goods may be exempt from change-of-mind cancellation rights where permitted by law, such as personalised goods or sealed goods that cannot be returned for health or hygiene reasons once unsealed. Please contact us if you have questions about whether an exception applies. This does not affect your rights where goods are faulty, damaged or not as described.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

UK cancellation rights

If you are a consumer in the United Kingdom and purchase online, you generally have the right to cancel your order within 14 days after receiving your goods without giving a reason. After telling us that you wish to cancel, you generally have a further 14 days to return the goods. These rights are separate from and in addition to our voluntary 30-day return policy.

Refunds

We will notify you once we've received and inspected your return. Where a refund is due, it will be issued to your original payment method. Where UK cancellation rights apply, refunds will be processed within the time required by law. Your bank or card provider may take additional time to show the refund in your account.